One of the major irritants in any medical facility is that of inordinately long wait-times. After all, nobody wants to wait for a long time in order to see anyone, let alone the doctor.
When patients come to be treated at a medical facility, they expect to be given the complete attention they deserve. Trouble is, taking care of every patient within the required time takes a lot of work. This creates the need for more staff members, which naturally increases the cost to the facility.
Then there’s the problem of packed schedules and longer than usual appointments. What’s required then, is the minimisation of delays at every level of the visit. At the same time, you have to ensure that patients receive proper care and attention.
So, how can you balance both ends, and still come out with a profitable bottom line? And how exactly does optimising wait times lead to better financial performance? We’re going to delve into all this, and more, in today’s discussion.
Let’s dive in.
The Importance Of Reducing Wait Times
Just ask anyone associated with the medical profession, and they’ll tell you that reducing wait times is one of the prerequisites for a successful practice. Reduced wait times bring unprecedented levels of efficiency to any practice. Along with that, it also helps to improve customer satisfaction.
It must be kept in mind that according to the latest research, patient satisfaction is directly linked to patient volume. This simply means that the more satisfied your patients are, the more likely they are to come back. And also recommend your services to others.
Now, you don’t really need us to tell you that a greater number of patients naturally translates to better profits.
Negative Experiences Spread Faster
As humans, we always expect the best service from our medical providers. But when that doesn’t happen, dissatisfaction is bound to creep in. And complaints related to long wait times are bound to spread through a community fast.
This can have a negative effect on your business reputation. As word spreads about your facility’s long wait times, you’ll find that patients are seeking service elsewhere. Consequently, your facility is bound to lose business. This is something that you don’t want to happen.
Longer Wait Times Lead To Lower Doctor Ratings
Just think: you wouldn’t want to wait for hours to meet your doctor, would you? By the same reasoning, your patients don’t want to do that either. This means that if the patients at your medical facility have to wait for longer times, then they’re likely to give lower ratings to your practitioners. Which will inevitably lead to your business taking a hit.
So, from the above, it’s clear the length of the wait time influences your facility’s financial future to a large degree. Trouble is, in most cases, a reduced wait time means investment in more resources. This leads to greater expense and reduced profits.
Reconciling The Two
But this need not always be the case. There are methods by which you can work to reduce wait times and at the same time actually reduce costs.
Improved wait times need not necessarily translate to greater costs. In fact, by carefully analysing your practice’s operational structure, you can actually reduce costs to a large extent.
This is best done by first identifying the bottlenecks where most of the patient time is taken up. Tasks such as the filling in of medical forms should be done before patients actually reach the facility. Online tools can be used to achieve this.
As your medical facility’s wait times go down, you stand to reap the benefits of increased patient volumes.
At the end of the day, reduced wait times not only lead to better patient experience but also smoother facility management. That’s why, as the owner of medical practice, you need to focus on this aspect as early as possible.
And at KPeyes, we help you do just that, and more. Using our state of the art software solutions, you stand to benefit from the latest in KPI Management technology.
So, just reach out to us at KPeyes today, and we’ll help your business reach the heights that it deserves.